Legal
Refund Policy
Version 1.0 · Effective 21 June 2024
1. Overview
Sahayogi One Private Limited (“Sahayogi”) offers services across multiple products — including consulting engagements, SaaS platforms, cloud infrastructure, and tax and compliance services. Refund eligibility depends on the nature of the product or service, the stage at which a refund is requested, and whether the service has been fully or partially delivered.
This policy applies to all fee-bearing products and services offered directly by Sahayogi One Private Limited. It does not apply to services provided by Investor Sahayogi Partnership Firm, which is a separate legal entity with its own terms.
By purchasing any Sahayogi product or service, you agree to this Refund Policy.
2. General Principles
Services delivered are not refundable. Where a service has been fully or substantially delivered — including consulting deliverables, completed diagnostics, filed returns, drafted notices, or completed cloud setup — fees for that delivered portion are non-refundable.
Retainer fees are not refundable once the period has commenced. Monthly or quarterly retainer fees cover the availability of the Sahayogi team for that period — not a specific deliverable. Once a retainer period has commenced, fees for that period are non-refundable.
Refunds for platform subscriptions follow the product-specific terms described in Section 3.
Errors on our part are corrected at our cost. Where a refund or remedy arises from a Sahayogi error — an incorrect filing, a platform failure during a paid period, or a service not delivered as agreed — we will offer a correction, credit, or refund as appropriate, at our discretion.
3. Product-Specific Refund Terms
3.1 Office Sahayogi — Consulting and Retainer Engagements
Business Health Check (diagnostic engagement):
The Business Health Check fee is non-refundable once the diagnostic process has commenced — including the first stakeholder session, data collection, or any preliminary analysis. If you cancel before any work has commenced, a full refund will be issued.
Monthly Retainer:
Monthly retainer fees are due at the start of each month and are non-refundable once the month has commenced. If you wish to end the retainer, notice must be given as specified in your engagement letter. Fees for the notice period (as specified in your engagement letter) are payable whether or not services are used during that period.
One-Time Deliverables (system design, SOP documentation, etc.):
If a one-time deliverable engagement is cancelled before work commences, a full refund is issued. If work has commenced, fees for work completed to date are non-refundable. The balance, if any, will be refunded.
3.2 BoSS — Business Operating System
Subscription fees:
BoSS is offered on a subscription basis (monthly or annual). Fees are billed at the start of each subscription period.
- Monthly subscriptions: Fees are non-refundable once the billing period has commenced. You may cancel at any time; cancellation takes effect at the end of the current billing period.
- Annual subscriptions: Annual subscription fees are non-refundable after [14 days] from the date of payment, except where Sahayogi discontinues BoSS or is unable to provide the contracted service levels. If you cancel within 14 days of an annual payment and have not materially used the service, a pro-rata refund of the unused portion will be considered at Sahayogi’s discretion.
Setup and onboarding fees:
One-time setup or onboarding fees for BoSS are non-refundable once onboarding has commenced.
3.3 Sahayogi Cloud — Cloud Infrastructure Services
Monthly services (Tally on Cloud, Busy on Cloud, VPS, Dedicated Servers):
Monthly fees for cloud infrastructure services are non-refundable once the billing period has commenced. Services are provisioned and infrastructure is allocated at the start of the period.
Annual contracts:
Where services are contracted annually, fees are non-refundable after [14 days] from the contract commencement date. Termination of an annual contract before its expiry does not entitle the client to a pro-rata refund of unused months, unless Sahayogi is unable to provide the service.
Microsoft 365 and Azure:
Microsoft 365 and Azure services resold through Sahayogi Cloud are subject to Microsoft’s refund terms in addition to this policy. Microsoft licences, once activated, are generally non-refundable.
Digital Signature Certificates:
Fees for digital signature certificate issuance and renewal are non-refundable once the certificate has been issued by the certifying authority.
3.4 Tax Sahayogi
Query Resolution:
Tax Sahayogi query resolution is a per-query or subscription service. Individual query fees are non-refundable once a response has been provided. If a subscription is cancelled within [7 days] of payment and no queries have been submitted, a full refund will be issued.
Notice Drafting:
Fees for tax notice drafting are non-refundable once the draft has been provided, regardless of whether the client proceeds to submit the response.
Filing Assistance:
Filing fees are non-refundable once the return or response has been filed with the relevant authority. If a filing could not be completed due to a Sahayogi error, a full refund of the filing fee will be issued.
Tax Sahayogi note: Tax Sahayogi is launching July 2026. Refund terms for early access users during the launch period will be communicated separately.
3.5 Sahayogi AI
Sahayogi AI is included with connected Sahayogi products. Where Sahayogi AI is offered as a standalone subscription, refund terms follow the same structure as BoSS subscriptions (Section 3.2).
3.6 My Sahayogi and Studio Sahayogi
Where these products are offered as standalone paid subscriptions, refund terms follow the same structure as BoSS subscriptions (Section 3.2).
3.7 Chat with Sahayogi — WhatsApp Business API Services
Setup and onboarding fees:
Non-refundable once WhatsApp Business API onboarding has commenced with Meta.
Monthly service fees:
Non-refundable once the billing period has commenced.
WhatsApp message credits:
Unused WhatsApp message credits at the end of a subscription period are non-refundable unless Sahayogi discontinues the service. Refund terms for message credits are subject to Meta’s WhatsApp Business API policies.
4. Refunds Arising from Service Failures
If Sahayogi fails to deliver a service as contractually agreed — including:
- Platform downtime exceeding the contracted SLA (where an SLA is in place)
- Failure to file a return or submission by an agreed deadline due to Sahayogi error
- A deliverable not provided within an agreed timeframe
— we will offer one of the following remedies at our discretion: a service credit applied to your next billing period, re-delivery of the service at no additional charge, or a partial or full refund of the affected fee. The remedy offered will be proportionate to the nature and impact of the failure.
To report a service failure, write to info@sahayogi.in with subject “Service Failure — [Description]” within [30 days] of the failure occurring.
5. How to Request a Refund
To request a refund, write to:
Email: info@sahayogi.in
Subject: “Refund Request — [Product Name] — [Your Name/Business Name]”
Include:
- The product or service for which a refund is requested
- The date of payment and the amount paid
- The reason for the refund request
- Any supporting documentation (invoice, engagement letter, etc.)
We will acknowledge your request within 2 business days and provide a decision within 10 business days. Where a refund is approved, it will be processed within [7–14] business days to the original payment method.
6. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting Sahayogi at info@sahayogi.in, we reserve the right to suspend your access to Sahayogi products pending resolution of the dispute.
We encourage you to contact us first — most payment concerns can be resolved quickly and directly.
7. Consumer Rights
Nothing in this Refund Policy limits your rights under applicable Indian law, including the Consumer Protection Act, 2019, where applicable. Where a mandatory statutory right to a refund or remedy exists under applicable law, that right applies regardless of the terms of this Policy.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be notified to registered users by email and published on this page. Refund requests are governed by the policy in effect at the time of the original purchase.
9. Contact
For all refund queries and requests:
Sahayogi One Private Limited
Email: info@sahayogi.in | Subject: “Refund Request — [Product] — [Name]”
Phone: +91 9255096300 | Monday–Saturday, 10:00 AM – 6:00 PM IST
Sahayogi One Private Limited | CIN: U62010UP2024PTC205006 · Refund Policy Version 1.0